Had mine back at the dealer last week for a it's first oil change, to fix the front grille which wasn't lined up, and to fix a rattle in the headliner (new headliner on order) and asked them to check if there was a software update for this same issue. Gold Wing Navigation / Software January 2019 Update. It’s easy to do, but if you run into any difficulties you can always contact your Honda dealer. Ready to get started? Want to know if you already have the latest version? Just click here.
While every effort was made to provide a complete address database, not every address was available at the time of map update authoring. An address located within a 'verified' metropolitan area (dark-colored streets) may have been omitted because the area is located in a new subdivision, or there was a road-name change. Roads, street names and addresses located in an 'unverified' area (light brown-colored streets) may be incomplete, missing or not shown accurately on the map due to roadway construction or other causes.
While every effort was made to provide a complete address database, not every address was available at the time of DVD authoring. An address located within a 'verified' metropolitan area (dark-colored streets) may have been omitted because the area is located in a new subdivision, or there was a road-name change. Roads, street names and addresses located in an 'unverified' area (light brown-colored streets) may be incomplete, missing or not shown accurately on the map due to roadway construction or other causes. Verified roads have been thoroughly researched and accurately mapped. Early DVD versions included verified street information (shown as dark colors) for major metropolitan areas and the main roads connecting them to smaller cities - but did not include details on posted speed limits, one-way streets, addresses, etc.
Later map update versions (Version 2.11 and above) included verified information about metro- area streets: posted speed limits, one-way street address, and address information, etc. Unverified roads have been less accurately mapped.
Shown as light brown on the display, they include most of the smaller cities and rural areas of the continental U.S. Navigation information on these roads may be less detailed. For example, the street information may lack posted speed limits, whether a street is one-way or not, some address information, etc. If the address is in your 'Previous Destinations' list, go to the 'Setup' screen, select 'Previous,' then touch the address (or addresses) you wish to delete. Touch '#all Addresses' to remove all addresses displayed.
Note: If you accidentally delete all addresses, touch 'Cancel' (before exiting the screen) to restore them. If the address is in your 'Personal Address' list, go to 'Setup,' touch 'Edit Personal Address' and follow the screen prompts. The system can hold up to 20 previous destinations and will automatically delete the oldest entry as each new destination is entered. For more information on this and other address features, see your navigation system owner's manual, or consult your Honda dealership.
Request a Return Authorization Number. Clearly print the authorization number on the outside of the package. Ship the product via courier service or insured mail.
Insure the package and keep the receipt. For your protection, we suggest you retain the tracking number of the shipment in the unlikely event your product is lost in transit. HERE is not responsible for lost packages. Return the package, with proof of purchase, in original container to the address provided by the Honda Navigation Center.
If the carton has been damaged during shipping a claim must be made to FEDEX at 1-800-463-3339 or (1-800-goFedEx) or on-line at FEDEX.com For additional information, you may call the Honda Navigation Center at 1-888-628-6275.